Customer Support

Customer Support

If this is your first time ordering from us, we would first like to say “thank you” for giving us an opportunity to serve you. You are not alone when you’re shopping at Ames Walker. We will help you every step of the way to ensure your comfort and satisfaction. Whether you need to place an order, ask for assistance selecting the proper product, or if you need additional information, our team of certified experts is here to help with over 50 years combined experience. If you are a returning customer, thank you so much for the trust you place in us. We will continue to deliver the widest selection, lowest prices and attentive customer service that have made us your choice for so many years.

If you'd like to send us a printed order form, Please mail this form to 

Ames Walker 300 Industrial Park Ave Asheboro, NC 27205

 

REQUESTS FOR MORE INFORMATION

Please view our web pages for more information on customer service, shipping, returns and on how we protect your privacy.

You may order from us, request a catalog, or contact us from our website 24/7. For the fastest response to any of your questions, you may reach us during our regular business hours. We do our best to respond to any questions or requests for information within the next business day. 

 

Need more help? Visit one of our links below:  

 

HOURS OF OPERATION:

Monday-Thursday, 8:30am - 6:00pm EST

Friday, 8:30am - 5:00pm EST

Saturday, 9:00am - 4:00pm EST

Toll Free Line: 1-877-525-7224

Direct Line: +1 336-355-7577

Fax: 1-336-629-0632

Email: customerservice@ameswalker.com

Se habla espanol

 

ORDER IN THE MANNER THAT SUITS YOU BEST

  • Order 24/7 directly from this secure website
  • Call our team of certified experts 1-877-525-7224
  • Fax your order to 1-336-355-7577
  • Mail your order to Ames Walker at 300 Industrial Park Ave, Asheboro, NC 27205

 

95% of AmesWalker orders ship within 1-2 business days. Orders placed during a sale or holiday may take us a little more time, but don’t worry, we will work hard to get all orders out as quickly as possible!

 

 

Payments & Taxes

We accept Visa®, Master Card®, American Express®, Discover®, PayPal®, ShopPay, personal check, or money order. Your credit card is charged when you place your order. We will send you an email confirmation when you place your order and when your order is shipped. We will also notify you by e-mail or phone in the rare instance when there is a problem fulfilling your order. 

For more information about ShopPay click here. 

Beginning January 2019, Ames Walker will collect sales taxes depending on the product you are purchasing and tax laws in the state where the order is shipped.

For Check or Money Orders by Mail: Please enclose your check or money order along with your order form. Order forms are available to print by clicking here, or you may find one included on the inside back page from one of our catalogs. Please send the order form with the check or money order in advance to Ames Walker International, 300 Industrial Park Ave, Asheboro NC, 27205.